Privacy policy

This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.

📌 Information We Collect

When you visit our store, we may collect the following information:

Personal Information

Name

Shipping and billing address

Phone number

Email address

Payment information (processed securely by third-party providers)

Automatically Collected Information

IP address

Browser type and device information

Pages visited and time spent on our website

🛒 How We Use Your Information

We use your information to:

Process and fulfill orders

Communicate with you about your order or inquiries

Improve our website and customer experience

Prevent fraud and ensure security

Comply with legal requirements

🔐 How We Protect Your Information

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, or disclosure.

Payment information is encrypted and processed through secure third-party payment gateways. We do not store your full payment details.

🤝 Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary to:

Process payments

Ship orders

Provide website and hosting services

Comply with legal obligations

🍪 Cookies

Our website uses cookies to:

Remember your preferences

Improve site performance

Analyze traffic and usage

You can choose to disable cookies through your browser settings, but some features of the site may not function properly.

👶 Children’s Information

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

📞 Contact Information

If you have any questions about this Privacy Policy, please contact us:

Thank you for shopping with us. If you are not completely satisfied with your purchase, we’re here to help.

📅 30-Day Return Policy

We offer a 30-day refund policy. You have 30 days from the date you receive your item to request a return.

✅ Eligibility for Returns

To be eligible for a return, please make sure that:

The item is unused and in the same condition that you received it

The item is in its original packaging

You have proof of purchase (order number or receipt)

❌ Non-Returnable Items

The following items cannot be returned:

Final sale or clearance items

Gift cards

Items damaged due to misuse, wear, or improper handling

🔄 Refund Process

Once we receive your returned item:

We will inspect the item

You will be notified of approval or rejection of your refund

If approved, your refund will be processed to your original payment method within 5–10 business days

🚚 Return Shipping

Customers are responsible for return shipping costs

Shipping costs are non-refundable

If the return is due to a damaged or incorrect item, we will cover return shipping

⏳ Order Processing Time

Orders are processed within 7 business days before shipping

We’re happy to assist you with any questions regarding orders, shipping, returns, or general inquiries. Please contact us using the details below.

📍 Store Address

Thiemstraße 111
39104 Magdeburg
Germany

📞 Phone Number

+49 1577 7952010

⏰ Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (CET)
Saturday & Sunday: Closed

📩 Customer Support

Please include your order number when contacting us so we can assist you faster.

We aim to respond to all inquiries within 24–48 business hours.