Refund policy

🔄 Refund Policy

Offeroom – Refund & Returns Policy

At Offeroom, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple return and refund process.

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📅 Return Period

You have 30 days from the date of delivery to request a return.

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📦 Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging
• Proof of purchase (order confirmation or receipt) is required

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🚫 Non-Returnable Items

Some items cannot be returned, including:

• Items used or damaged by the customer
• Products not in original condition
• Certain hygiene-sensitive items

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💰 Refund Process

Once we receive your returned item:

• We will inspect it within 2–3 business days
• You will be notified if your refund is approved
• If approved, your refund will be issued within 7 business days to your original payment method

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🚚 Return Shipping

• Customers are responsible for return shipping costs
• If the item is defective or incorrect, we will cover the return shipping

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⚠️ Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos as proof.

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❌ Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your payment provider (processing times may vary)

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📞 Contact Us

If you have any questions about refunds or returns, contact us:

📞 Phone: +44 7538 299689
📍 Address: 12 Zetland Place, Edinburgh, EH5 3LY, United Kingdom